Frequently Asked Questions
Discover everything you need to know about shopping with HIGH FLYING.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags still attached. Simply visit our returns portal to generate a prepaid shipping label. Please note that intimate apparel and final sale items are non-returnable.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. We also provide fit notes (e.g., 'runs large' or 'slim fit') based on customer feedback to help you make the best choice.
What payment methods do you accept?
HIGH FLYING accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward a goal of 100% sustainable materials by 2026. You can find specific fabric details on every product description.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. You have a 30-minute window after placement to cancel or modify your order through your account dashboard. After this period, we are unable to make changes, but you can initiate a return once the package arrives.